Our
Products
Run your contact center with AI across voice, chat, WhatsApp, email and operations.
Sinergi Gigih delivers a complete set of tools to automate front-line enquiries, assist agents in real time, and provide the systems you need to manage customers, tickets, quality, and performance at scale.
Voice Bot
Automate inbound calls with natural voice conversations—answer FAQs, guide customers through workflows, verify users (OTP/PIN), and escalate complex cases to agents with full context.
Chat Bot
Handle high-volume chat enquiries instantly using intent detection and knowledge responses—reduce queues, improve consistency, and deflect repetitive questions while keeping a smooth handoff to agents.
WhatsApp Bot
Serve customers on WhatsApp with structured flows and smart replies ideal for status checks, updates, reminders, and guided actions, with escalation to live agents when needed.
Email Bot
Reduce email backlog with AI triage auto-categorize, tag, summarize, draft responses, and route to the right team so customers get faster, more consistent replies.
Support Ticketing System
Centralize issues across channels into tickets with SLA tracking, assignment, prioritization, and internal notes so nothing slips through and resolution stays accountable.
AI-Enabled CRM System
By embedding Intelligent Virtual Agents (IVA) into the CRM, the system can automatically fetch account details via APIs and provide real-time guidance to agents. This helps shorten Average Handling Time (AHT) and automates tedious post-call “wrap-up” tasks
Reporting Software
A centralized analytics platform that consolidates data from all integrated systems into a single, unified view of operations and customer experience. With real-time dashboards and wallboards, it serves as the primary entry point to monitor performance, track KPIs, and drive informed decision-making across the entire contact center ecosystem.
NPS Survey Rating
Utilizing specialized CX scoring bots, this system monitors 100% of interactions to gauge customer loyalty. It provides clients with objective data on brand advocacy, identifying promoters/detractors, track trends by team or channel, and act on insights faster.
CES Survey Rating System
Analyzes how easily customers can resolve their issues during interactions. It is excellent for identifying frictional points in the customer journey, allowing clients to fix root causes and reduce future call volumes
Internal Management System
A centralized system for workload forecasting, scheduling, and KPI management. It streamlines internal workflows by automating micro-workflows and reporting on performance, allowing management to focus on strategic growth
Learning Management System
Featuring Coaching, Knowledge Automation Bots and Knowledgebase this tool manages learning materials, quizzes and performance tracking. It is ideal for accelerating agent onboarding and ensuring all staff maintain a high, consistent standard of service & product knowledge through continuous training.
Document Management System
This system provides robust back-office support for document folder management with secure driver connections to on-prem / cloud providers. It includes PII Redaction Bots to protect sensitive data ensuring the client remains compliant with security and governance standards.